Returns & Refunds Policy
At STING, we prioritize the freshness and quality of our food products; however, if your order arrives damaged or incorrect, we offer a hassle-free return policy within 24 hours of delivery. Due to the perishable nature of our goods, we can only accept returns for items that are unopened or proven to be defective upon arrival.
Report the Issue
Contact our support team within 24 hours of receiving your order with your order number and photos of the product.
Verification Process
Our quality assurance team will review your claim to ensure it meets our safety and freshness return standards.
Return or Disposal
Depending on the item, we will provide a prepaid return label or instruct you on how to safely dispose of the product.
Refund Issued
Once approved, a full refund or store credit will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing