Frequently Asked Questions

Everything you need to know about your STING orders, from farm to table.

How do you ensure the freshness of food items during shipping?

We use temperature-controlled packaging and specialized insulated liners to ensure all perishable items remain at the optimal temperature from our warehouse to your doorstep.

What is your policy on returns for food products?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, STING only ships within the domestic United States to ensure that our food products meet strict safety and freshness standards during transit.

How can I track the status of my delivery?

Once your order is processed, you will receive an email with a tracking number and a link to our live delivery portal to monitor your shipment in real-time.

Are your products suitable for specific dietary restrictions?

We provide detailed ingredient lists and allergen warnings for every product on our website. You can filter our catalog by vegan, gluten-free, or organic categories to find items that suit your needs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.